How the Hell Did I End Up Working at a Call Answering Service
Ray Hiltz2022-04-25T15:08:25-04:00
8
09, 2021
22
06, 2021
How to Create Longer Passwords That You Can Remember – Captain Info
Alex Leibner2023-01-25T10:35:33-05:00Captain Info-Tech Tips – Creating Memorable Longer Passwords Do you have a problem coming up with original security passwords that are both complex enough to outsmart cyber-pirates and yet be memorable? “Person, Woman, Man, Camera, Tv” – The 45th President of the United States of America. People are great at memorizing random words; we [...]
15
06, 2021
Think an Answering Service is Old School – is Customer Service?
Ray Hiltz2022-04-20T09:17:50-04:00Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association. Using call answering services are still the favoured way to manage calls in the Business to Business (B2B) [...]
13
08, 2020
Problem – No Response / Long Holds. Solution – Call Answering
Ray Hiltz2022-04-20T09:24:00-04:00Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
16
12, 2019
Now is a Good Time to do a Call Answering Audit
Ray Hiltz2022-04-20T09:28:10-04:00Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]
10
06, 2019
Do Employee Recognition Programs Make Your Eyes Roll?
Ray Hiltz2022-04-20T09:40:28-04:00Do Employee Recognition Programs Make Your Eyes Roll? If “employee recognition programs” makes your eyeballs do a backward somersault read on. I was pretty skeptical about these corporate feel-good initiatives as well until we launched one this year. The reason I was converted, I discovered that it Ain’t What You Do, It’s The [...]
7
05, 2019
5 Reasons Why You Should Consider a Virtual Receptionist
Ray Hiltz2023-01-25T15:28:32-05:005 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a great [...]
4
03, 2019
Is an Answering Service the Right Call for You?
Ray Hiltz2022-04-11T11:04:40-04:00Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office is closed (after hours calls). And you may be missing important messages if your [...]
22
11, 2018
6 Things you can do to create an impressive voicemail message
Ray Hiltz2022-03-20T14:49:47-04:00You may have heard that people no longer use voicemail or leave messages. But for most businesses, voicemail is the necessary last resort when someone isn't available to answer. That's why you need to put some thought into the message you want to communicate to your caller. You never know who is on the [...]
19
07, 2018
Should You Choose Dedicated or Shared Customer Service Support
Ray Hiltz2022-04-11T11:08:44-04:00If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What [...]
