New advancements in technology have given modern businesses unprecedented advantages. We are able to have so many different services performed for us today for a fraction of the cost of what they were just a few decades ago – and far more conveniently, as well.

Where you used to have to pay for an in-house employee, you can now outsource that service to another company. Specialized companies allow for greater competitiveness and lower prices. That is exactly why virtual receptionists have become so popular in recent years. Here is everything you should know about your virtual receptionist and what it can do for your business.

What is a Virtual Receptionist?

A Virtual Receptionist or VR is exactly what it sounds like. It is a receptionist for your company that works remotely and seamlessly integrates into your company. They are not in your building, but it seems like they are. They are employed by a company that specializes in providing receptionist and call answering services. They can perform any of the traditional tasks of a receptionist, such as:

  • Phone answering
  • Note taking
  • Appointment making
  • Redirecting
  • Call screening
  • Message taking

…And more.

How is it possible?

In order to bring their services to you they use software that is linked to your computer and phone system. They do all of this from a remote location. Any incoming calls are routed directly to this person via the software. This means that you won’t have to pay for any benefits, employee taxes, or overhead expenses.

How it helps you

The best part about all of these services is that they are cheaper than having an in-house employee. As we said before, it comes at no overhead cost to you, and you do not have to pay any of the benefits that you’d normally have to pay an employee. On top of that, the convenience of a Virtual Receptionist is astounding. They can cover breaks for you, screen calls so you don’t waste time, take messages, allow you to take holidays, focus in on sales and allow you to avoid a robotic answering machine from greeting your customers when you are busy. A VR is a proven way to improve your conversion rate, retain customers, build loyalty and increase your customer base.

Running a modern business is a 24/7 affair. Not only are you expected to have things done at the blink of an eye, you are also expected to be available any time you are needed. With these new challenges have come new opportunities, however. With technology you can now outsource all of your major responsibilities to specialized companies. That’s where a virtual receptionist comes in.