Blog 2017-07-03T15:54:13+00:00

Giving Back to the Community is Sowing Seeds For Your Future

Plant the Seeds of Community Giving to Reap the Best Harvest We’ve all heard that “giving back to the community” is something companies should do. And more companies, big and small, are doing that. There are some who think they already contribute through their business and property taxes. Fortunately, most [...]

Why You Need to Create a Strong Emotional Tie to Your Brand.

What role does empathy and emotion play in marketing?   How often do we hear that we shouldn’t let emotions cloud our decisions?   The truth is, we wouldn’t be able to make a decision without our emotions.   Let’s not confuse “emotion” with what happens at a large [...]

How an i24 Virtual Receptionist Saves You Money and Migraines.

Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a [...]

What First Impression do you Make Over the Phone?

What first impression do you make over the phone? People are quick to judge. We don’t even think about it. It’s part of our DNA that goes back to a time when our survival depended on our reflex to “fight or flight”. While our lives are rarely at risk [...]

Do You Think You Know What a Call Centre Does?

Before working at i24 Call Management Solutions, I imagined a call centre to be endless rows of cubicles of college tuition slaves in headsets. I knew a call centre answered phones for companies. But I didn’t know what I didn’t know. I also made the common mistake of confusing [...]

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