Thisaward is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK.
i24 CALL MANAGEMENT SOLUTIONS was presented with the award at ATSI’s 2018 Annual Convention held at Embassy Suites, Charlotte, NC.
Now an eleven-time winner i24 CALL MANAGEMENT SOLUTIONS earned the Diamond Plus Award.
“Having been in the industry for over 40 years, I can attest to the fact that the award programs initiated by CAM-X and ATSI have raised the industry’s status, standards and reputation. We are proud to win our 11th ATSI Award of Excellence as it reflects our team’s commitment to providing the best service possible to our clients.” - Gary Blair
The ATSI award started 22 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria include:
Courteousness of Rep
Accuracy of Call
Knowledge of Account
Overall Impression of Call
Winning this prestigious award has other benefits beyond recognizing the dedication to customer service. It also adds motivation and sets the bar even higher for the year to come.
It’s impossible to win an award of excellence without having a positive company culture. And the byproduct of that culture isTRUST.
“Congratulations to the staff of i24 CALL MANAGEMENT SOLUTIONS on their proven quality service to their customers… It is an honour to know of companies who earn this distinction year over year.” - ATSI President Josue Leon
About ATSI - The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
Ray Hiltz is Director of Virtual Reality for i24 Call Management Solutions. He's passionate about using collaboration to build a better workplace, country and world.
His ongoing challenge is to strike a balance between the digital and the real world. So far, it's proving difficult.
Providing Call Answering Services in…
…and any other locations with phone and internet access!