Do Call-Answering Services manage Call-transferring?
Ivo Kurvits2025-04-29T10:36:14-04:00As well as taking a message, transferring a call to a requested person or department is the most common answering service function.
29
04, 2025
29
04, 2025
Do Call-Answering Services manage Message-taking?
Ivo Kurvits2025-04-29T10:36:14-04:00Taking messages from callers was how the call-answering service industry began. This is provided when a client's business is closed or its employees are unavailable.
29
04, 2025
Do Call-Answering Services manage Order-taking?
Ivo Kurvits2025-04-29T10:36:14-04:00Call Agents process orders from customers over the phone and provide them with confirmations.
29
04, 2025
Do Call-Answering Services manage Appointment scheduling?
Ivo Kurvits2025-04-29T10:36:14-04:00Call agents are often required to schedule appointments and provide customers with information about booking availability.
29
04, 2025
Do Call-Answering Services manage General Inquiries?
Ivo Kurvits2025-04-29T10:36:14-04:00Most call-answering services are generalist, responding to customer calls with general questions about the business or its services. They answer calls from all types and sizes of businesses, from owner-operator plumbing businesses to national property management companies. While the requirements may differ according to industry and size, answering services commonly handle the following calls. [...]
29
04, 2025
Can I preview scripts before my account goes “live”?
Ivo Kurvits2025-04-29T10:36:13-04:00i24 Call Management Solutions is one of the few call-answering services that provide a live demonstration before the service is initiated. The client will participate in a detailed tour of their account. They will see how the agent will manage the caller’s exchange from “Hello…” to “Goodbye…”. If changes are to be made, this [...]
29
04, 2025
How does an agent know what to say to my callers?
Ivo Kurvits2025-04-29T10:36:13-04:00When a call comes in, the agent will follow a scripted greeting tailored to the business and the type of call received. They then may ask a series of questions to gather information from the caller, such as their name, phone number, and reason for calling. Suppose an agent cannot resolve the caller’s issue or answer [...]
29
04, 2025
How do call answering services bill their clients?
Ivo Kurvits2025-04-29T10:36:13-04:00The most common methods are: A Per-minute rate: clients are billed based on the time agents spend on the phone with their customers. A Monthly retainer: Most professional answering services charge a fixed monthly fee that includes a certain amount of agent work time minutes. Additional minutes are billed on a per-minute basis. This [...]
29
04, 2025
What happens when you start with a call answering service?
Ivo Kurvits2025-04-29T10:36:13-04:00Discovery and Customization. Once you have contacted a Call Answering Service via email or an online web form, you will speak to a representative who will ask you a few questions to discover your specific needs. This is often referred to as the Discovery Step. Examples of questions would be. - What type of [...]
29
04, 2025
Do Call-Answering Services manage Emergency Calls?
Ivo Kurvits2025-04-29T10:36:13-04:00Call service agents manage emergency calls promptly and take appropriate actions like contacting emergency services and dispatching calls to a company’s on-call staff.
