An Answer/Transfer service is a scaled-down version of a regular call answering service. An agent answers a client’s call and transfers them to the requested person or department. This service is used during regular office hours to replace an in-house receptionist.

It ensures that their customers are answered by a live person rather than by an auto-attendant (press #1 for…, press #2 for…). Answer/transfer is a cost-efficient alternative to full-service call answering.