How the Hell Did I End Up Working at a Call Answering Service
Ray Hiltz2022-04-25T15:08:25-04:00
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09, 2021
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06, 2018
i24 CALL MANAGEMENT SOLUTIONS wins coveted ATSI Award of Excellence
Ray Hiltz2018-06-27T11:13:38-04:00i24 CALL MANAGEMENT SOLUTIONS has been honoured with the exclusive ATSI 2018 Award of Excellence for the 11th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. [...]
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08, 2016
Do You Have a Content Attention Deficit
Ray Hiltz2017-03-09T20:17:45-05:00Are people not hearing you through the cacophony of online marketing? We see it all the time. Everyone is shouting, but no one gets heard. Have you seen a political press conference recently? Journalists shout questions in unison until the speaker points to one and often by name. Another example is when readers have had [...]
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08, 2016
Gary’s Quotes of the Month – Inspirational Gems for August
Ray Hiltz2019-07-04T10:12:28-04:00Gary's Quotes of the Month - Inspirational Gems for August We love quotes. We use them to express our feelings in greeting cards, to impress our friends with how smart we are and to hang in the air to denote irony. Image Memes - often containing misquotes - flow in our social streams like leaves on [...]
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07, 2016
Does Social Media Make You Scream
Ray Hiltz2022-04-11T16:30:32-04:00There's too much content, and there are too many social media platforms to publish and consume that content on. If you're in marketing, you've likely heard of content shock. This is a term coined by Mark Schaefer from a post he wrote a couple years ago that ignited a lot of conversation. He defines content shock as happening [...]
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07, 2016
Image24 wins its 9th ATSI Award
Ray Hiltz2022-03-20T14:58:36-04:00i24 Call Management Solutions wins its 9th ATSI (Association of TeleServices International) Award of Excellence for the 9th year in a row. The ATSI award is presented annually by the Association of TeleServices International (ATSI). ATSI is an industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Customer [...]
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06, 2016
Point Your Customers in the Right Direction with Our Dealer Locator Services
i24admin2017-02-07T17:47:59-05:00Point Your Customers in the Right Direction with Our Dealer Locator Services Have you reached a point in your business where you feel you’re ready to expand to more locations? The more locations you have, the more your potential clients will need to find the one nearest to where they are. Image24 understands the difficulties [...]
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06, 2016
Improve Your Business with Human Resource Reporting
i24admin2017-02-07T17:48:52-05:00Improve Your Business with Human Resource Reporting There is nothing that employees dislike more than aggressive micromanaging; in fact, it is often stated as the top reason that employees want to leave their jobs. It comes down to trust. As a business owner, you are required to do your due diligence and make sure that [...]
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05, 2016
E-Response: Show Your Customers That Their Business Really Matters
i24admin2017-02-07T17:49:11-05:00E-Response: Show Your Customers That Their Business Really Matters Running a business is a hectic and time-consuming endeavour, but the one thing you cannot ever put on the backburner is your customer. Whether it’s day or night, open or closed, or where you’re located, customers will always be sending you their comments, questions, complaints, or [...]
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03, 2016
Understanding The Caller’s Needs: Machines vs Humans
i24admin2017-02-07T17:50:17-05:00Understanding The Caller’s Needs: Machines vs Humans The development of technology in business applications has brought significant breakthroughs in recent years, and one of the most talked about is the collection and analysis of “big data” – a herculean feat which machines excel at. Researchers at MIT have recently released information about a supposed breakthrough [...]
