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1 01, 2022

Gary’s January Gems – Are We Wasting Lessons From the Crisis

2022-04-20T09:13:34-04:00

Gary's January Gems - Are We Wasting Lessons Learned From the Crisis Winston Churchill advised us that “We must never let a good crisis go to waste.” My reaction when I first came across this quote was that it was a cynical joke. He was a politician after all.  Churchill is regarded as one [...]

Gary’s January Gems – Are We Wasting Lessons From the Crisis2022-04-20T09:13:34-04:00
31 07, 2021

Learning About Teamwork by Watching Saturday Night Hockey

2022-04-20T09:16:11-04:00

Learning About Teamwork by Watching Saturday Night Hockey After being responsible for the management of  i24 Call Management Solutions for almost two decades, no one has to sell me on the importance of teamwork.  A call answering service, like all customer-facing services, is particularly challenged in the human resource area. It's impossible [...]

Learning About Teamwork by Watching Saturday Night Hockey2022-04-20T09:16:11-04:00
13 07, 2021

5 Ways a Social Media Cleanse Can Unclog Your Brain

2022-04-20T09:16:46-04:00

5 Ways a Social Media Cleanse Can Unclog Your Brain Social Media is sneaky. It creeps up on us like a rising tide on the beach. As we bask in the sun, distracted by our smartphone, the cold wet fingers of the ocean imperceptively at first, clutch at our toes and before [...]

5 Ways a Social Media Cleanse Can Unclog Your Brain2022-04-20T09:16:46-04:00
15 06, 2021

Think an Answering Service is Old School – is Customer Service?

2022-04-20T09:17:50-04:00

Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association.  Using call answering services are still the favoured way to manage calls in the Business to Business (B2B) [...]

Think an Answering Service is Old School – is Customer Service?2022-04-20T09:17:50-04:00
13 08, 2020

Problem – No Response / Long Holds. Solution – Call Answering

2022-04-20T09:24:00-04:00

Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]

Problem – No Response / Long Holds. Solution – Call Answering2022-04-20T09:24:00-04:00
6 04, 2020

Video Conference Like a Pro. Are You Ready for Your Close-Up

2022-04-20T09:26:10-04:00

Are You Ready for Your Close-Up? Video Conference Like a Pro The COVID-19 pandemic is disrupting our lives and how we do business. It’s changing how we interact with each other. If there’s any upside to this, it’s that, unlike the 1918 Spanish Flue, we have video conference technology that enables us to stay [...]

Video Conference Like a Pro. Are You Ready for Your Close-Up2022-04-20T09:26:10-04:00
16 12, 2019

Now is a Good Time to do a Call Answering Audit

2022-04-20T09:28:10-04:00

Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]

Now is a Good Time to do a Call Answering Audit2022-04-20T09:28:10-04:00
15 10, 2019

It Takes a Community to Raise a Business.

2022-04-20T09:29:08-04:00

It Takes a Community to Raise a Business. i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does.  Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a seniors residence, we live in shared spaces. We [...]

It Takes a Community to Raise a Business.2022-04-20T09:29:08-04:00
12 07, 2019

i24 Call Management wins 12th Consecutive Award of Excellence

2022-04-20T09:34:45-04:00

i24 Call Management Solutions has been honoured with the exclusive ATSI  2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this [...]

i24 Call Management wins 12th Consecutive Award of Excellence2022-04-20T09:34:45-04:00
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