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1 11, 2023

i24 Call Management Solutions Brings Home its 27th Award Of Excellence!

2023-11-01T16:53:51-04:00

i24 Brings Home its 27th Award Of Excellence! i24 Call Management Solutions returned from our Canadian Call Management Association (CAM-X) conference in Calgary, proudly carrying our 27th  Cam-X Award of Excellence (AOE). Winning an Award of Excellence validates all our work and our client's decision to choose us from our competitors. Oh, and [...]

i24 Call Management Solutions Brings Home its 27th Award Of Excellence!2023-11-01T16:53:51-04:00
19 09, 2023

Employee Recognition Matters to Your Clients and Your Bottom line

2023-09-19T11:44:48-04:00

Employee recognition is the secret sauce that sucessful companies cook up to differentiate themselves from their copmpetion. Employees who are made tofeel they matter, fee more motivated to make their customers feel they matter.

Employee Recognition Matters to Your Clients and Your Bottom line2023-09-19T11:44:48-04:00
28 08, 2023

Four Professional Call Script Tips To Impress Your Clients

2023-08-28T08:19:16-04:00

Four Professional Call Script Tips To Impress Your Clients Movies, plays, commercials and YouTube videos all begin as scripts. And you may be surprised to know that your callers, if their calls are managed by a professional call answer service, are also subjected to these scripts. Call service agents to [...]

Four Professional Call Script Tips To Impress Your Clients2023-08-28T08:19:16-04:00
31 07, 2023

Stop Taking Work on Vacation: Discover the Freedom of a Call Answering Service!

2023-08-16T01:54:13-04:00

Stop Taking Work on Vacation: Discover the Freedom of a Call Answering Service! If so, you may be suffering from F.O.M.B. (Fear of Missing Business). Like  F.O.M.O. (Fear of missing out), F.O.M.B. (Fear of missing business), can cause the following: Insomnia Feelings of guilt Anxiety Depression Agitation Your vacation is sabotaged before it's barely begun.  [...]

Stop Taking Work on Vacation: Discover the Freedom of a Call Answering Service!2023-08-16T01:54:13-04:00
21 07, 2023

Choosing the Right Call Answering Service in Canada: A Guide to Making a Smart Call!

2023-08-29T14:44:38-04:00

Choosing the Right Call Answering Service in Canada: A Guide to Making a Smart Call! When it comes to your business, customer service is not just a department; it's an attitude.It’s a commitment to excellence that can make or break your relationship with your clients. That's where a call management service steps in. Choosing [...]

Choosing the Right Call Answering Service in Canada: A Guide to Making a Smart Call!2023-08-29T14:44:38-04:00
30 06, 2023

Never Miss a Call Again – Your Guide to After-Hours Phone Answering Services

2023-08-29T14:42:22-04:00

Never Miss a Call Again - Your Guide to After-Hours Phone Answering Services As we all become more connected, we expect to be able to reach each other at any time - including companies that we do business with. 24/7 call answering services provides more than convenience; they ensure that we don’t miss valuable [...]

Never Miss a Call Again – Your Guide to After-Hours Phone Answering Services2023-08-29T14:42:22-04:00
6 06, 2023

What Can a Call Answering Service Do for You?

2023-06-07T14:03:43-04:00

What Can a Call Answering Service Do for You? Call answering service has not only evolved with technology over the last decade, but in many cases, advanced it by researching and implementing ways to improve client/caller service with it. Long gone are the days when answering services simply answered the phone and took a [...]

What Can a Call Answering Service Do for You?2023-06-07T14:03:43-04:00
1 01, 2022

Gary’s January Gems – Are We Wasting Lessons From the Crisis

2022-04-20T09:13:34-04:00

Gary's January Gems - Are We Wasting Lessons Learned From the Crisis Winston Churchill advised us that “We must never let a good crisis go to waste.” My reaction when I first came across this quote was that it was a cynical joke. He was a politician after all.  Churchill is regarded as one [...]

Gary’s January Gems – Are We Wasting Lessons From the Crisis2022-04-20T09:13:34-04:00
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