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Why winning an industry award is a big deal. If you worked hard to achieve recognition in your industry by competing for an industry award, there is little satisfaction in coming close. The consolation prize is the lesson learned: failure makes you smarter. Mia Pearson wrote in her Globe and Mail article: Is it worth [...]
Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a magical place where they don't get distracted [...]
Keeping up with email can seem futile. If left unattended, that pile of ignored email comes back to bite you where it hurts - on your bottom line. One unanswered email could represent one lost client or worse, a problem with a current one. So, do you manage your email or does it manage you? [...]
i24 Call Management Solutions wins its 9th ATSI (Association of TeleServices International) Award of Excellence for the 9th year in a row. The ATSI award is presented annually by the Association of TeleServices International (ATSI). ATSI is an industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Customer [...]
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