How the Hell Did I End Up Working at a Call Answering Service
Ray Hiltz2022-04-25T15:08:25-04:00
8
09, 2021
15
06, 2021
Think an Answering Service is Old School – is Customer Service?
Ray Hiltz2022-04-20T09:17:50-04:00Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association. Using call answering services are still the favoured way to manage calls in the Business to Business (B2B) [...]
13
08, 2020
Problem – No Response / Long Holds. Solution – Call Answering
Ray Hiltz2022-04-20T09:24:00-04:00Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
16
12, 2019
Now is a Good Time to do a Call Answering Audit
Ray Hiltz2022-04-20T09:28:10-04:00Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]
10
06, 2019
Do Employee Recognition Programs Make Your Eyes Roll?
Ray Hiltz2022-04-20T09:40:28-04:00Do Employee Recognition Programs Make Your Eyes Roll? If “employee recognition programs” makes your eyeballs do a backward somersault read on. I was pretty skeptical about these corporate feel-good initiatives as well until we launched one this year. The reason I was converted, I discovered that it Ain’t What You Do, It’s The [...]
7
05, 2019
5 Reasons Why You Should Consider a Virtual Receptionist
Ray Hiltz2023-01-25T15:28:32-05:005 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a great [...]
23
04, 2019
You Could Be Missing A Client When You Miss A Phone Call
Ray Hiltz2022-04-20T09:39:27-04:00When it comes to using a call answering service, "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of not missing calls. You'd think this lesson would be self-evident, but [...]
4
03, 2019
Is an Answering Service the Right Call for You?
Ray Hiltz2022-04-11T11:04:40-04:00Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office is closed (after hours calls). And you may be missing important messages if your [...]
1
03, 2019
Garys Quotes and Trivia Gems for March
Gary Blair2019-02-27T15:44:09-05:00Welcome to the March quotes and trivia gems. Ah, the month of March. It holds the hope of spring and the celebration of the always popular St-Patrick’s Day celebrations on 17th! March at last arrives! She brings with her the shamrock and the promise of grass and gardens - a green respite from the [...]
1
02, 2019
Garys Quotes and Trivia Gems for February
Gary Blair2019-01-28T09:12:32-05:00February Quotes and Trivia - Gary's Monthly Gems Welcome, February. The year was 1964, and the hysteria that enveloped February was something called "Beatlemania". On February 7th, the Beatles first arrived in America. That same day “I Want to Hold Your Hand” went to Number 1 on the Billboard Chart. Two days later, February 9th, [...]
