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15 06, 2021

Think an Answering Service is Old School – is Customer Service?

2022-04-20T09:17:50-04:00

Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association.  Using call answering services are still the favoured way to manage calls in the Business to Business (B2B) [...]

Think an Answering Service is Old School – is Customer Service?2022-04-20T09:17:50-04:00
13 08, 2020

Problem – No Response / Long Holds. Solution – Call Answering

2022-04-20T09:24:00-04:00

Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]

Problem – No Response / Long Holds. Solution – Call Answering2022-04-20T09:24:00-04:00
16 12, 2019

Now is a Good Time to do a Call Answering Audit

2022-04-20T09:28:10-04:00

Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]

Now is a Good Time to do a Call Answering Audit2022-04-20T09:28:10-04:00
10 06, 2019

Do Employee Recognition Programs Make Your Eyes Roll?

2022-04-20T09:40:28-04:00

Do Employee Recognition Programs Make Your Eyes Roll? If “employee recognition programs” makes your eyeballs do a backward somersault read on. I was pretty skeptical about these corporate feel-good initiatives as well until we launched one this year. The reason I was converted, I discovered that it  Ain’t What You Do, It’s The [...]

Do Employee Recognition Programs Make Your Eyes Roll?2022-04-20T09:40:28-04:00
7 05, 2019

5 Reasons Why You Should Consider a Virtual Receptionist

2022-04-20T09:38:50-04:00

5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed.  People spend a [...]

5 Reasons Why You Should Consider a Virtual Receptionist2022-04-20T09:38:50-04:00
23 04, 2019

You Could Be Missing A Client When You Miss A Phone Call

2022-04-20T09:39:27-04:00

When it comes to using a call answering service,  "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of not missing calls. You'd think this lesson would be self-evident, but [...]

You Could Be Missing A Client When You Miss A Phone Call2022-04-20T09:39:27-04:00
4 03, 2019

Is an Answering Service the Right Call for You?

2022-04-11T11:04:40-04:00

Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office is closed (after hours calls). And you may be missing important messages if your [...]

Is an Answering Service the Right Call for You?2022-04-11T11:04:40-04:00
1 03, 2019

Garys Quotes and Trivia Gems for March

2019-02-27T15:44:09-05:00

Welcome to the March quotes and trivia gems. Ah, the month of March. It holds the hope of spring and the celebration of the always popular St-Patrick’s Day celebrations on 17th! March at last arrives!  She brings with her the shamrock and the promise of grass and gardens -  a green respite from the [...]

Garys Quotes and Trivia Gems for March2019-02-27T15:44:09-05:00
1 02, 2019

Garys Quotes and Trivia Gems for February

2019-01-28T09:12:32-05:00

February Quotes and Trivia - Gary's Monthly Gems Welcome, February. The year was 1964, and the hysteria that enveloped February was something called "Beatlemania". On February 7th, the Beatles first arrived in America. That same day “I Want to Hold Your Hand” went to Number 1 on the Billboard Chart. Two days later, February 9th, [...]

Garys Quotes and Trivia Gems for February2019-01-28T09:12:32-05:00
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