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1307, 2021

5 Ways a Social Media Cleanse Can Unclog Your Brain

5 Ways a Social Media Cleanse Can Unclog Your Brain Social Media is sneaky. It creeps up on us like a rising tide on the beach. As we bask in the sun, distracted by our smartphone, the cold wet fingers of the ocean imperceptively at first, clutch at our toes and before [...]

1808, 2021

Tired of Seeing Ads and Having Your Internet History Tracked

“Could I interest you in everything, all of the time “– Welcome to the internet, Bo Burnham Tired of Seeing Ads and Having Your Internet History Tracked? The internet is a big place. Ok, that's a huge understatement - the internet is omnipresent.  Every time we log into social media, our [...]

1907, 2018

Should You Choose Dedicated or Shared Customer Service Support

If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What [...]

403, 2019

Is an Answering Service the Right Call for You?

Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office is closed (after hours calls). And you may be missing important messages if your [...]

3004, 2016

5 Reasons Why You Should Consider a Virtual Receptionist

5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help do that. Shopping habits have changed.  People spend a great [...]

905, 2016

Are Your Off-Site Workers Safe and Secure?

Off-Site Worker Support Protects Your Employees and Your Business Off-site workers present companies with special challenges. The demands of running a successful operation sometimes require employees to work alone, especially in overnight shifts. As an employer, you are responsible for eliminating potential risks and ensuring the safety of anyone who is working in such [...]

607, 2016

Image24 wins its 9th ATSI Award

i24 Call Management Solutions wins its 9th ATSI (Association of TeleServices International) Award of Excellence for the 9th year in a row. The ATSI award is presented annually by the Association of TeleServices International (ATSI). ATSI is an industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Customer [...]

908, 2016

Empathy, Does Your Business Really Care?

“Empathy” is one of those "touchy, feely" words that makes us uncomfortable. If you're trapped in the 80’s “greed is good” mindset, you'd probably view empathy as a sign of weakness. If you're more “enlightened”, you may think it’s the essence of being human. Some people are hyper-empathetic. They hyperventilate by absorbing the emotional and [...]

2410, 2016

What’s Your Email Response Time?

Keeping up with email can seem futile. If left unattended, that pile of ignored email comes back to bite you where it hurts - on your bottom line. One unanswered email could represent one lost client or worse, a problem with a current one. So, do you manage your email or does it manage you? [...]

1702, 2017

What Does a Call Management Service Do?

Before working at i24 Call Management Solutions, I imagined a call centre to be endless rows of cubicles of college tuition slaves in headsets. I knew a call centre answered phones for companies. But I didn’t know what I didn’t know. I also made the common mistake of confusing Call Centres withTelemarketing.   Definition: [...]

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