Problem – No Response / Long Holds. Solution – Call Answering
Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
Now is a Good Time to do a Call Answering Audit
Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]
It Takes a Community to Raise a Business.
It Takes a Community to Raise a Business. i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does. Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a seniors residence, we live in shared spaces. We [...]
i24 Call Management wins 12th Consecutive Award of Excellence
i24 Call Management Solutions has been honoured with the exclusive ATSI 2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this [...]
5 Reasons Why You Should Consider a Virtual Receptionist
5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a great [...]
You Could Be Missing A Client When You Miss A Phone Call
When it comes to using a call answering service, "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of not missing calls. You'd think this lesson would be self-evident, but [...]
Is an Answering Service the Right Call for You?
Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office or call centre is closed (after hours calls). And you may be missing important [...]
6 Things you can do to create an impressive voicemail message
You may have heard that people no longer use voicemail or leave messages. But for most businesses, voicemail is the necessary last resort when someone isn't available to answer. That's why you need to put some thought into the message you want to communicate to your caller. You never know who is on the [...]
Should You Choose Dedicated or Shared Customer Service Support
If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What [...]
i24 Call Management Solutions wins coveted ATSI Award of Excellence
i24 CALL MANAGEMENT SOLUTIONS has been honoured with the exclusive ATSI 2018 Award of Excellence for the 11th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. [...]
