Call a Call Answering Service when Times are Tough
Outsourcing your call answering improves customer service, increases efficiency, and saves costs. It’s more important now than ever.
Think an Answering Service is Old School – is Customer Service?
Think an Answering Service is Old School – is Customer Service? Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association. Using call answering services are still the favoured way to […]
Now is a Good Time to do a Call Answering Audit
Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff respond promptly […]
It Takes a Community to Raise a Business.
It Takes a Community to Raise a Business. i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does. Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a seniors residence, we live in shared spaces. We no longer […]
i24 Call Management wins 12th Consecutive Award of Excellence
i24 Call Management Solutions has been honoured with the exclusive ATSI 2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this Award of Excellence […]
Is an Answering Service the Right Call for You?
Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office or call centre is closed (after hours calls). And you may be missing important messages […]
6 Things you can do to create an impressive voicemail message
You may have heard that people no longer use voicemail or leave messages. But for most businesses, voicemail is the necessary last resort when someone isn’t available to answer. That’s why you need to put some thought into the message you want to communicate to your caller. You never know who is on the other […]
Should You Choose Dedicated or Shared Customer Service Support
If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What is […]
i24 Call Management Solutions wins coveted ATSI Award of Excellence
i24 Call Management Solutions wins coveted ATSI Award of Excellence i24 CALL MANAGEMENT SOLUTIONS has been honoured with the exclusive ATSI 2018 Award of Excellence for the 11th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services including telephone […]
VoIP Call Technology Works Best When Real People Answer
Does Having VoIP mean you no longer need your Call Answering Service? No. And here’s why. Many businesses are unplugging their landlines and plugging into the “cloud” by switching to VoIP. There are a lot of valid reasons for doing so – which your VoIP supplier likely has told you. They also likely told you that […]