VoIP Call Technology Works Best When Real People Answer
Does Having VoIP mean you no longer need your Call Answering Service? No. And here’s why. Many businesses are unplugging their landlines and plugging into the “cloud” by switching to VoIP. There are a lot of valid reasons for doing so – which your VoIP supplier likely has told you. They also likely told you [...]
Looking for Property Management Call Management Solutions?
Does Having VoIP mean you no longer need your Call Answering Service? No. And here’s why. Many businesses are unplugging their landlines and plugging into the “cloud” by switching to VoIP. There are a lot of valid reasons for doing so – which your VoIP supplier likely has told you. They also likely told you [...]
What’s the Big Deal in Winning a Business Award of Excellence
Who doesn’t like getting an award? It feeds our ego and gives us bragging rights. As any Academy, Grammy or Booker Prize award winner can attest, it also has measurable business benefits. It can add major box office returns to a forgotten movie, a re-release of a classic album or a bump in book [...]
Why Winning an Industry Award is a Big Deal for Your Company
Why winning an industry award is a big deal. If you worked hard to achieve recognition in your industry by competing for an industry award, there is little satisfaction in coming close. The consolation prize is the lesson learned: failure makes you smarter. Mia Pearson wrote in her Globe and Mail article: Is it worth [...]
How an i24 Virtual Receptionist Saves You Money and Migraines.
Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a magical place where they don't get distracted [...]
What’s Your Email Response Time?
Keeping up with email can seem futile. If left unattended, that pile of ignored email comes back to bite you where it hurts - on your bottom line. One unanswered email could represent one lost client or worse, a problem with a current one. So, do you manage your email or does it manage you? [...]
Image24 wins its 9th ATSI Award
i24 Call Management Solutions wins its 9th ATSI (Association of TeleServices International) Award of Excellence for the 9th year in a row. The ATSI award is presented annually by the Association of TeleServices International (ATSI). ATSI is an industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Customer [...]
E-Response: Show Your Customers That Their Business Really Matters
E-Response: Show Your Customers That Their Business Really Matters Running a business is a hectic and time-consuming endeavour, but the one thing you cannot ever put on the backburner is your customer. Whether it’s day or night, open or closed, or where you’re located, customers will always be sending you their comments, questions, complaints, or [...]
Good Call Monitoring Means a Better Call Center
Good Call Monitoring Means a Better Call Center Technological data and statistics can tell us a lot about how a call center is running. We can get fairly comprehensive data from metrics and technological sources as opposed to information provided by human sources – how quickly calls are resolved, for example, is easily tracked through [...]
How to Tell You Have the Right Call Center: Employee Satisfaction
How to Tell You Have the Right Call Center: Employee Satisfaction Your employees are the engine that makes your business run. The way that they feel about the company and their position within it are directly tied to the level of service that they give to your customers. Call centre agents are on the front [...]
