Call a Call Answering Service when Times are Tough
Ray Hiltz2024-12-06T10:17:13-05:00Outsourcing your call answering improves customer service, increases efficiency, and saves costs. It's more important now than ever.
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04, 2023
15
06, 2021
Think an Answering Service is Old School – is Customer Service?
Ray Hiltz2024-12-18T16:56:47-05:00Think an Answering Service is Old School - is Customer Service? Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association. Using call answering services are still the favoured [...]
13
08, 2020
Problem – No Response / Long Holds. Solution – Call Answering
Ray Hiltz2024-12-24T12:07:17-05:00Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
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12, 2019
Now is a Good Time to do a Call Answering Audit
Ray Hiltz2024-12-24T12:07:36-05:00Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]
15
10, 2019
It Takes a Community to Raise a Business.
Ray Hiltz2024-12-24T12:07:54-05:00It Takes a Community to Raise a Business. i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does. Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a seniors residence, we live in shared spaces. We [...]
12
07, 2019
i24 Call Management wins 12th Consecutive Award of Excellence
Ray Hiltz2025-02-10T09:55:22-05:00i24 Call Management Solutions has been honoured with the exclusive ATSI 2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this [...]
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04, 2019
You Could Be Missing A Client When You Miss A Phone Call
Ray Hiltz2024-12-24T12:08:45-05:00You Could Be Missing A Client When You Miss A Phone Call When it comes to using a call answering service, "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of [...]
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03, 2019
Is an Answering Service the Right Call for You?
Ray Hiltz2024-12-24T12:08:59-05:00Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office or call centre is closed (after hours calls). And you may be missing important [...]
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11, 2018
6 Things you can do to create an impressive voicemail message
Ray Hiltz2024-12-24T12:09:19-05:00You may have heard that people no longer use voicemail or leave messages. But for most businesses, voicemail is the necessary last resort when someone isn't available to answer. That's why you need to put some thought into the message you want to communicate to your caller. You never know who is on the [...]
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07, 2018
Should You Choose Dedicated or Shared Customer Service Support
Ray Hiltz2024-12-24T12:10:42-05:00If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What [...]
