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Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office or call centre is closed (after hours calls). And you may be missing important [...]
You may have heard that people no longer use voicemail or leave messages. But for most businesses, voicemail is the necessary last resort when someone isn't available to answer. That's why you need to put some thought into the message you want to communicate to your caller. You never know who is on the [...]
Businesses of all sizes benefit from diversity and inclusiveness Instituting diversity and inclusion must come from the top of the organizational ladder and be woven into the fabric of the company culture. My boss, Gary Blair occupies the top rung of the ladder at i24image.com, a call answering service that employs approximately 50 people. [...]
The obligation to look busy is deeply ingrained in our culture. If you rush to close browser tabs, suddenly shuffle paper on your desk, or hammer gibberish on your keyboard when the boss approaches, you’re hooked on "looking busy". Maybe it's generational but if you've been in the workforce for a while, you still likely [...]
If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What [...]
i24 CALL MANAGEMENT SOLUTIONS has been honoured with the exclusive ATSI 2018 Award of Excellence for the 11th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. [...]
A smile is your best ROI. While returning home from the gym recently, I was approaching the front of a sports boutique I shop at often. The store manager was opening the door for the day just as I reached it. Our eyes caught. I gave him a smile, a nod and moved on. He gave [...]
Who doesn’t like getting an award? It feeds our ego and gives us bragging rights. As any Academy, Grammy or Booker Prize award winner can attest, it also has measurable business benefits. It can add major box office returns to a forgotten movie, a re-release of a classic album or a bump in book [...]
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