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Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association. Using call answering services are still the favoured way to manage calls in the Business to Business (B2B) [...]
5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a great [...]
When it comes to using a call answering service, "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of not missing calls. You'd think this lesson would be self-evident, but [...]
Gary's Gems for May Inspirational quotes are popular because we see reflected in the wise words of great minds validation of who we feel we are and motivation for whom we want to become. Each month Gary Blair, President and owner of i24 Call Management Solutions publishes a newsletter containing his favourite quotes – his ‘gems’. [...]
A New Year message from i24 President, Gary Blair: "If I heard it once this year, I’ve heard it a hundred times … life is scarier than ever. Personally, I believe scary is always relative to the times we live in. In hindsight, however, it rarely lives up to its reputation. Anyone remember [...]
Inspirational quotes are popular because we see reflected in the wise words of great minds validation of who we feel we are and motivation for whom we want to become. Each month Gary Blair, President and owner of i24 Call Management Solutions publishes a newsletter containing his favourite quote 'gems'. Welcome to October - [...]
Why winning an industry award is a big deal. If you worked hard to achieve recognition in your industry by competing for an industry award, there is little satisfaction in coming close. The consolation prize is the lesson learned: failure makes you smarter. Mia Pearson wrote in her Globe and Mail article: Is it worth [...]
Plant the Seeds of Community Giving to Reap the Best Harvest We’ve all heard that “giving back to the community” is something companies should do. And more companies, big and small, are doing that. There are some who think they already contribute through their business and property taxes. Fortunately, most businesses don't think the same. [...]
What role does empathy and emotion play in marketing? How often do we hear that we shouldn’t let emotions cloud our decisions? The truth is, we wouldn’t be able to make a decision without our emotions. Let’s not confuse “emotion” with what happens at a large Italian family dinner. That’s pure [...]
Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a magical place where they don't get distracted [...]
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