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Home/Tag:call centre
15 06, 2021

Think an Answering Service is Old School – is Customer Service?

2022-04-20T09:17:50-04:00

Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association.  Using call answering services are still the favoured way to manage calls in the Business to Business (B2B) [...]

Think an Answering Service is Old School – is Customer Service?2022-04-20T09:17:50-04:00
7 05, 2019

5 Reasons Why You Should Consider a Virtual Receptionist

2022-04-20T09:38:50-04:00

5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed.  People spend a [...]

5 Reasons Why You Should Consider a Virtual Receptionist2022-04-20T09:38:50-04:00
23 04, 2019

You Could Be Missing A Client When You Miss A Phone Call

2022-04-20T09:39:27-04:00

When it comes to using a call answering service,  "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of not missing calls. You'd think this lesson would be self-evident, but [...]

You Could Be Missing A Client When You Miss A Phone Call2022-04-20T09:39:27-04:00
30 04, 2018

Gary’s Quote Gems for May

2018-04-30T10:02:52-04:00

Gary's Gems for May Inspirational quotes are popular because we see reflected in the wise words of great minds validation of who we feel we are and motivation for whom we want to become. Each month Gary Blair, President and owner of i24 Call Management Solutions publishes a newsletter containing his favourite quotes – his ‘gems’.  [...]

Gary’s Quote Gems for May2018-04-30T10:02:52-04:00
29 12, 2017

A Personal New Year Message from i24 President Gary Blair

2018-02-14T07:46:57-05:00

A New Year message from i24 President, Gary Blair: "If I heard it once this year, I’ve heard it a hundred times … life is scarier than ever. Personally, I believe scary is always relative to the times we live in.  In hindsight, however, it rarely lives up to its reputation.   Anyone remember [...]

A Personal New Year Message from i24 President Gary Blair2018-02-14T07:46:57-05:00
30 09, 2017

Quotes to Inspire Your October – Gary’s Monthly Gems

2017-10-01T12:40:23-04:00

Inspirational quotes are popular because we see reflected in the wise words of great minds validation of who we feel we are and motivation for whom we want to become. Each month Gary Blair, President and owner of i24 Call Management Solutions publishes a newsletter containing his favourite quote 'gems'. Welcome to October - [...]

Quotes to Inspire Your October – Gary’s Monthly Gems2017-10-01T12:40:23-04:00
30 06, 2017

Why Winning an Industry Award is a Big Deal for Your Company

2022-03-20T14:55:29-04:00

Why winning an industry award is a big deal. If you worked hard to achieve recognition in your industry by competing for an industry award, there is little satisfaction in coming close. The consolation prize is the lesson learned: failure makes you smarter. Mia Pearson wrote in her Globe and Mail article: Is it worth [...]

Why Winning an Industry Award is a Big Deal for Your Company2022-03-20T14:55:29-04:00
29 05, 2017

Giving Back to the Community is Sowing Seeds For Your Future

2022-03-20T14:55:49-04:00

Plant the Seeds of Community Giving to Reap the Best Harvest We’ve all heard that “giving back to the community” is something companies should do. And more companies, big and small, are doing that. There are some who think they already contribute through their business and property taxes. Fortunately, most businesses don't think the same. [...]

Giving Back to the Community is Sowing Seeds For Your Future2022-03-20T14:55:49-04:00
15 05, 2017

Why You Need to Create a Strong Emotional Tie to Your Brand.

2022-03-20T14:56:08-04:00

What role does empathy and emotion play in marketing?   How often do we hear that we shouldn’t let emotions cloud our decisions?   The truth is, we wouldn’t be able to make a decision without our emotions.   Let’s not confuse “emotion” with what happens at a large Italian family dinner. That’s pure [...]

Why You Need to Create a Strong Emotional Tie to Your Brand.2022-03-20T14:56:08-04:00
8 05, 2017

How an i24 Virtual Receptionist Saves You Money and Migraines.

2022-03-20T14:56:27-04:00

Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a magical place where they don't get distracted [...]

How an i24 Virtual Receptionist Saves You Money and Migraines.2022-03-20T14:56:27-04:00
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