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Think an Answering Service is Old School - is Customer Service? Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association. Using call answering services are still the favoured [...]
5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a great [...]
You Could Be Missing A Client When You Miss A Phone Call When it comes to using a call answering service, "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of [...]
A Personal New Year Message from i24 President Gary Blair A New Year message from i24 President, Gary Blair: "If I heard it once this year, I’ve heard it a hundred times … life is scarier than ever. Personally, I believe scary is always relative to the times we live in. In hindsight, [...]
Why winning an industry award is a big deal. If you worked hard to achieve recognition in your industry by competing for an industry award, there is little satisfaction in coming close. The consolation prize is the lesson learned: failure makes you smarter. Mia Pearson wrote in her Globe and Mail article: Is it worth [...]
Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a magical place where they don't get distracted [...]
i24 Call Management Solutions - 20 Years of Award Winning Customer Service Has the term "customer service" become another empty corporate cliché? Is it rendered meaningless by overuse and hype? Is "your business is important to us" before they cast you into "hold" purgatory what it's come down to? I worked in the service [...]
i24 Call Management Solutions
3901 Jean Talon Ouest, Suite 200,
Montreal, QC, H3R 2G4
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