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15 06, 2021

Think an Answering Service is Old School – is Customer Service?

2024-12-18T16:56:47-05:00

Think an Answering Service is Old School - is Customer Service? Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association.  Using call answering services are still the favoured [...]

Think an Answering Service is Old School – is Customer Service?2024-12-18T16:56:47-05:00
7 05, 2019

5 Reasons Why You Should Consider a Virtual Receptionist

2025-02-12T16:53:39-05:00

5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a great [...]

5 Reasons Why You Should Consider a Virtual Receptionist2025-02-12T16:53:39-05:00
23 04, 2019

You Could Be Missing A Client When You Miss A Phone Call

2024-12-24T12:08:45-05:00

You Could Be Missing A Client When You Miss A Phone Call When it comes to using a call answering service,  "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of [...]

You Could Be Missing A Client When You Miss A Phone Call2024-12-24T12:08:45-05:00
29 12, 2017

A Personal New Year Message from i24 President Gary Blair

2024-12-24T12:12:20-05:00

A Personal New Year Message from i24 President Gary Blair A New Year message from i24 President, Gary Blair: "If I heard it once this year, I’ve heard it a hundred times … life is scarier than ever. Personally, I believe scary is always relative to the times we live in.  In hindsight, [...]

A Personal New Year Message from i24 President Gary Blair2024-12-24T12:12:20-05:00
30 06, 2017

Why Winning an Industry Award is a Big Deal for Your Company

2024-12-24T12:14:48-05:00

Why winning an industry award is a big deal. If you worked hard to achieve recognition in your industry by competing for an industry award, there is little satisfaction in coming close. The consolation prize is the lesson learned: failure makes you smarter. Mia Pearson wrote in her Globe and Mail article: Is it worth [...]

Why Winning an Industry Award is a Big Deal for Your Company2024-12-24T12:14:48-05:00
8 05, 2017

How an i24 Virtual Receptionist Saves You Money and Migraines.

2024-12-24T12:14:41-05:00

Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a magical place where they don't get distracted [...]

How an i24 Virtual Receptionist Saves You Money and Migraines.2024-12-24T12:14:41-05:00
13 10, 2016

i24 Call Management Solutions – 20 Years of Award Winning Customer Service

2024-12-24T12:30:02-05:00

i24 Call Management Solutions - 20 Years of Award Winning Customer Service Has the term "customer service" become another empty corporate cliché? Is it rendered meaningless by overuse and hype? Is "your business is important to us" before they cast you into "hold" purgatory what it's come down to? I worked in the service [...]

i24 Call Management Solutions – 20 Years of Award Winning Customer Service2024-12-24T12:30:02-05:00
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