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Ray Hiltz2022-03-20T14:54:05-04:00
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Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a magical place where they don't get distracted [...]
Before working at i24 Call Management Solutions, I imagined a call centre to be endless rows of cubicles of college tuition slaves in headsets. I knew a call centre answered phones for companies. But I didn’t know what I didn’t know. I also made the common mistake of confusing Call Centres withTelemarketing. Definition: [...]
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