Service à la clientèle d’ordre général : appels de clients ayant des problèmes avec les produits ou services de l’entreprise; le service de gestion d’appels fournit du dépannage ou du soutien de base.
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About the Author: Ray Hiltz
Ray Hiltz is Director of Virtual Reality for i24 Call Management Solutions. He's passionate about using collaboration to build a better workplace, country and world.
His ongoing challenge is to strike a balance between the digital and the real world. So far, it's proving difficult.
