VoIP Call Technology Works Best When Real People Answer
Does Having VoIP mean you no longer need your Call Answering Service? No. And here’s why. Many businesses are unplugging their landlines and plugging into the “cloud” by switching to VoIP. There are a lot of valid reasons for doing so – which your VoIP supplier likely has told you. They also likely told you that […]
Looking for Property Management Call Management Solutions?
Does Having VoIP mean you no longer need your Call Answering Service? No. And here’s why. Many businesses are unplugging their landlines and plugging into the “cloud” by switching to VoIP. There are a lot of valid reasons for doing so – which your VoIP supplier likely has told you. They also likely told you that […]
How an i24 Virtual Receptionist Saves You Money and Migraines.
Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a magical place where they don’t get distracted by: […]
What’s Your Email Response Time?
Keeping up with email can seem futile. If left unattended, that pile of ignored email comes back to bite you where it hurts – on your bottom line. One unanswered email could represent one lost client or worse, a problem with a current one. So, do you manage your email or does it manage you? Are […]
E-Response: Show Your Customers That Their Business Really Matters
E-Response: Show Your Customers That Their Business Really Matters Running a business is a hectic and time-consuming endeavour, but the one thing you cannot ever put on the backburner is your customer. Whether it’s day or night, open or closed, or where you’re located, customers will always be sending you their comments, questions, complaints, or […]
Good Call Monitoring Means a Better Call Center
Good Call Monitoring Means a Better Call Center Technological data and statistics can tell us a lot about how a call center is running. We can get fairly comprehensive data from metrics and technological sources as opposed to information provided by human sources – how quickly calls are resolved, for example, is easily tracked through […]
7 Great Tips for Hiring Your Virtual Receptionist Service
7 Great Tips for Hiring Your Virtual Receptionist Service Having a virtual receptionist service to take messages, screen your callers, and transfer calls to an extension or cell phone is a great way to help grow your business. Not only will it free up extra time for you to handle the important facets of your […]
What You Should Know About Your Virtual Receptionist: What Can It Do for You?
What You Should Know About Your Virtual Receptionist: What Can It Do for You? New advancements in technology have given modern businesses unprecedented advantages. We are able to have so many different services performed for us today for a fraction of the cost of what they were just a few decades ago – and far […]
5 Things You Need to Know When Choosing a Call Center
5 Things You Need to Know When Choosing a Call Center A steady stream of phone calls is the sign of a healthy business. Unfortunately, it is also the sign of a busy one, too. This means that you are either going to have to sacrifice a lot of your time manning the phones, or […]
How your Call Centre Can Build Your Customer Database
How your Call Centre Can Build Your Customer Database Having a call professional centre is great for your business because of the amount of work they do for you at such a friendly price. They are more affordable than in-house employees, don’t cost any overhead, and can work as if they were actually in your […]