It Takes a Community to Raise a Business.
It Takes a Community to Raise a Business. i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does. Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a seniors residence, we live in shared spaces. We no longer […]
i24 Call Management wins 12th Consecutive Award of Excellence
i24 Call Management Solutions has been honoured with the exclusive ATSI 2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this Award of Excellence […]
5 Reasons Why You Should Consider a Virtual Receptionist
5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a great amount […]
6 Things you can do to create an impressive voicemail message
You may have heard that people no longer use voicemail or leave messages. But for most businesses, voicemail is the necessary last resort when someone isn’t available to answer. That’s why you need to put some thought into the message you want to communicate to your caller. You never know who is on the other […]
Should You Choose Dedicated or Shared Customer Service Support
If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What is […]
VoIP Call Technology Works Best When Real People Answer
Does Having VoIP mean you no longer need your Call Answering Service? No. And here’s why. Many businesses are unplugging their landlines and plugging into the “cloud” by switching to VoIP. There are a lot of valid reasons for doing so – which your VoIP supplier likely has told you. They also likely told you that […]
Looking for Property Management Call Management Solutions?
Does Having VoIP mean you no longer need your Call Answering Service? No. And here’s why. Many businesses are unplugging their landlines and plugging into the “cloud” by switching to VoIP. There are a lot of valid reasons for doing so – which your VoIP supplier likely has told you. They also likely told you that […]
How an i24 Virtual Receptionist Saves You Money and Migraines.
Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a magical place where they don’t get distracted by: […]
What’s Your Email Response Time?
Keeping up with email can seem futile. If left unattended, that pile of ignored email comes back to bite you where it hurts – on your bottom line. One unanswered email could represent one lost client or worse, a problem with a current one. So, do you manage your email or does it manage you? Are […]