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Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]
i24 Call Management Solutions has been honoured with the exclusive ATSI 2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this [...]
5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a great [...]
Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office is closed (after hours calls). And you may be missing important messages if your [...]
I love inspirational quotes. I see reflected in the wise words of great minds validation of who I am and motivation to be who I want to become. For many years now, I have shared some of my favourite quotes and trivia in my newsletter - Gary's Monthly Gems. Enjoy. Welcome, October! [...]
If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What [...]
Inspirational quotes are popular because we see reflected in the wise words of great minds validation of who we feel we are and motivation for whom we want to become. Each month Gary Blair, President and owner of i24 Call Management Solutions publishes a newsletter containing his favourite quotes – his ‘gems’. Welcome, June! A penny [...]
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