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Home/Tag:Call Center
13 08, 2020

Problem – No Response / Long Holds. Solution – Call Answering

2022-04-20T09:24:00-04:00

Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]

Problem – No Response / Long Holds. Solution – Call Answering2022-04-20T09:24:00-04:00
16 12, 2019

Now is a Good Time to do a Call Answering Audit

2022-04-20T09:28:10-04:00

Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]

Now is a Good Time to do a Call Answering Audit2022-04-20T09:28:10-04:00
12 07, 2019

i24 Call Management wins 12th Consecutive Award of Excellence

2022-04-20T09:34:45-04:00

i24 Call Management Solutions has been honoured with the exclusive ATSI  2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this [...]

i24 Call Management wins 12th Consecutive Award of Excellence2022-04-20T09:34:45-04:00
7 05, 2019

5 Reasons Why You Should Consider a Virtual Receptionist

2022-04-20T09:38:50-04:00

5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed.  People spend a [...]

5 Reasons Why You Should Consider a Virtual Receptionist2022-04-20T09:38:50-04:00
4 03, 2019

Is an Answering Service the Right Call for You?

2022-04-11T11:04:40-04:00

Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office is closed (after hours calls). And you may be missing important messages if your [...]

Is an Answering Service the Right Call for You?2022-04-11T11:04:40-04:00
1 10, 2018

Gary October Quotes and Trivia Gems

2018-10-01T11:12:59-04:00

I love inspirational quotes.  I see reflected in the wise words of great minds validation of who I am and motivation to be who I want to become. For many years now, I have shared some of my favourite quotes and trivia in my newsletter - Gary's Monthly Gems. Enjoy. Welcome, October!   [...]

Gary October Quotes and Trivia Gems2018-10-01T11:12:59-04:00
19 07, 2018

Should You Choose Dedicated or Shared Customer Service Support

2022-04-11T11:08:44-04:00

If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What [...]

Should You Choose Dedicated or Shared Customer Service Support2022-04-11T11:08:44-04:00
31 05, 2018

Gary’s Monthly Gem Quotes for June

2018-06-01T08:19:02-04:00

Inspirational quotes are popular because we see reflected in the wise words of great minds validation of who we feel we are and motivation for whom we want to become. Each month Gary Blair, President and owner of i24 Call Management Solutions publishes a newsletter containing his favourite quotes – his ‘gems’.  Welcome, June!   A penny [...]

Gary’s Monthly Gem Quotes for June2018-06-01T08:19:02-04:00
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