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ART is Life, and Both Are Gifts - Gary’s Fall Gems Art is life, no matter how fragile the times. Art is a testimony of the human condition. It encompasses our hardships, emotions, questions, decisions, and perceptions. Love, hatred, life, death. Essentially, the way in which we perceive our world and every aspect of [...]
Employee recognition is the secret sauce that sucessful companies cook up to differentiate themselves from their copmpetion. Employees who are made tofeel they matter, fee more motivated to make their customers feel they matter.
Four Professional Call Script Tips To Impress Your Clients Movies, plays, commercials and YouTube videos all begin as scripts. And you may be surprised to know that your callers, if their calls are managed by a professional call answer service, are also subjected to these scripts. Call service agents to [...]
Welcome Spring, Season of Hope and Rebirth It's spring and I’m back! I feel like Dolly Levi on top of the Harmonia Gardens' grand stairway being serenaded by the waiters…."Hello, Gary, Well, Hello Gary, It’s so nice to see the gems where they belong.” I can tell you now that if I [...]
Gary's Gems - The Let Us Not be like November Issue Is there anything redeemable about November? I always try to be positive but November challenges me. It's an endless thirty days between October’s colours and December’s tinsel. This is our second “COVID” November. Nothing to do except to adapt and find light [...]
Gary's October Gems – The Giving Thanks Issue October makes her annual entrance like a diva posing in front of a wind machine; her billowing cape of colours cover everything in her path. As the days pass, she becomes smaller, weaker, and tattered. By the time she makes her exit, she is [...]
Gary’s July Gems - The Teacher Don’t Preach Issue It’s as clear as if it happened yesterday. The past forty years hadn’t fogged up the rearview mirror. I was sitting in class waiting for my College Physics course results. The room was quiet, my head - not so much. Self-doubt and anxiety were [...]
Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]
Welcome to May Gems. Each month, I reach into my treasure trove of quotes and pull out my favourite gems. I love quotes. They make me laugh, they make me cry and most often, they make me think. Alas, May is here and every young man’s fancy turns to … [...]
Welcome to the March quotes and trivia gems. Ah, the month of March. It holds the hope of spring and the celebration of the always popular St-Patrick’s Day celebrations on 17th! March at last arrives! She brings with her the shamrock and the promise of grass and gardens - a green respite from the [...]
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