Call a Call Answering Service when Times are Tough
Ray Hiltz2024-12-06T10:17:13-05:00Outsourcing your call answering improves customer service, increases efficiency, and saves costs. It's more important now than ever.
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04, 2023
13
08, 2020
Problem – No Response / Long Holds. Solution – Call Answering
Ray Hiltz2024-11-25T12:44:24-05:00Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
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05, 2019
5 Reasons Why You Should Consider a Virtual Receptionist
Ray Hiltz2024-11-25T12:45:08-05:005 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a great [...]
23
04, 2019
You Could Be Missing A Client When You Miss A Phone Call
Ray Hiltz2024-11-25T12:45:18-05:00When it comes to using a call answering service, "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of not missing calls. You'd think this lesson would be self-evident, but [...]
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03, 2019
Is an Answering Service the Right Call for You?
Ray Hiltz2024-11-28T09:33:40-05:00Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office or call centre is closed (after hours calls). And you may be missing important [...]
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11, 2018
6 Things you can do to create an impressive voicemail message
Ray Hiltz2024-11-25T12:46:40-05:00You may have heard that people no longer use voicemail or leave messages. But for most businesses, voicemail is the necessary last resort when someone isn't available to answer. That's why you need to put some thought into the message you want to communicate to your caller. You never know who is on the [...]
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07, 2018
Should You Choose Dedicated or Shared Customer Service Support
Ray Hiltz2024-12-06T11:28:27-05:00If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What [...]
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06, 2018
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10, 2016
What’s Your Email Response Time?
Ray Hiltz2024-11-25T12:50:31-05:00Keeping up with email can seem futile. If left unattended, that pile of ignored email comes back to bite you where it hurts - on your bottom line. One unanswered email could represent one lost client or worse, a problem with a current one. So, do you manage your email or does it manage you? [...]
