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“The greatness of a society and its moral progress can be judged by the way it treats its animals.” – Mahatma Gandhi This quote from Mahatma Gandhi resonated with Gary Blair when he first came across it many years ago. This is not surprising if you know Gary who is President of i24 Call Management [...]
Keeping up with email can seem futile. If left unattended, that pile of ignored email comes back to bite you where it hurts - on your bottom line. One unanswered email could represent one lost client or worse, a problem with a current one. So, do you manage your email or does it manage you? [...]
Has the term "customer service" become another empty corporate cliché? Is it rendered meaningless by overuse and hype? Is "your business is important to us" before they cast you into "hold" purgatory what it's come down to? I worked in the service industry for most of my life, and I'm amazed at the sorry state [...]
Are people not hearing you through the cacophony of online marketing? We see it all the time. Everyone is shouting, but no one gets heard. Have you seen a political press conference recently? Journalists shout questions in unison until the speaker points to one and often by name. Another example is when readers have had [...]
“Empathy” is one of those "touchy, feely" words that makes us uncomfortable. If you're trapped in the 80’s “greed is good” mindset, you'd probably view empathy as a sign of weakness. If you're more “enlightened”, you may think it’s the essence of being human. Some people are hyper-empathetic. They hyperventilate by absorbing the emotional and [...]
Gary's Quotes of the Month - Inspirational Gems for August We love quotes. We use them to express our feelings in greeting cards, to impress our friends with how smart we are and to hang in the air to denote irony. Image Memes - often containing misquotes - flow in our social streams like leaves on [...]
There's too much content, and there are too many social media platforms to publish and consume that content on. If you're in marketing, you've likely heard of content shock. This is a term coined by Mark Schaefer from a post he wrote a couple years ago that ignited a lot of conversation. He defines content shock as happening [...]
i24 Call Management Solutions wins its 9th ATSI (Association of TeleServices International) Award of Excellence for the 9th year in a row. The ATSI award is presented annually by the Association of TeleServices International (ATSI). ATSI is an industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Customer [...]
Point Your Customers in the Right Direction with Our Dealer Locator Services Have you reached a point in your business where you feel you’re ready to expand to more locations? The more locations you have, the more your potential clients will need to find the one nearest to where they are. Image24 understands the difficulties [...]
Improve Your Business with Human Resource Reporting There is nothing that employees dislike more than aggressive micromanaging; in fact, it is often stated as the top reason that employees want to leave their jobs. It comes down to trust. As a business owner, you are required to do your due diligence and make sure that [...]
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